Diva International Inc.
2021-2026 Multi-Year Accessibility Plan

Statement of Commitment
The 2021-26 Multi-Year Accessibility Plan will outline Diva International Inc.’s policies aimed to remove and prevent barriers to accessibility. Diva International Inc. believes in equal opportunity and is committed to providing a barrier-free environment that allows all people to maintain their independence and dignity. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (AODA) and its associated Regulations and strive to meet the needs of individuals with disabilities in a timely and effective manner.

Diva International is committed to developing, implementing, and maintaining policies that will help achieve accessibility and meet the legal requirements under the AODA. The Multi-Year Accessibility Plan will be reviewed and updated at least once every five (5) years, and as required by the Act.

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General Requirements

  1. Accessible Emergency Information
    • By Spring 2021, Diva International Inc. will:
      • Provide accessible emergency information to customers and/or clients in an accessible manner, upon request.
      • Provide accessible emergency information during the orientation process when a new employee begins employment.
  2. Establishment of Accessibility Policies and Plan
    • By Spring 2021, Diva International Inc. will:
      • Develop, implement, and maintain policies governing how to achieve or remove barriers to accessibility by meeting the requirements set out in AODA’s IASRs.
      • The accessibility policies will be reviewed and updated on an annual basis.
      • The accessibility policies will be reviewed and signed by all employees including new hires.
      • Keep employees up to date on changes to existing accessibility policies.
      • Ensure a copy of the AODA policy is made available in an accessible format to customers or clients requesting a copy of the policy.
  3. Training
    • By June 2021, Diva International Inc. will:
      • Diva International Inc. will provide online training on Ontario accessibility laws and the Ontario Human Rights Code to all employees to, and volunteers with, the organization. This includes:
        1)AODA Customer Service Training
        2)Understanding Human Rights Training (AODA Edition)
      • Records of training completion including names and dates will be maintained by Human Resources.
      • Training will be provided on an ongoing basis in connection with changes to the policies, practices, and procedures governing the goods or services with disabilities.
      • Ensure AODA training is completed in a timely manner.

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Customer Service Standard

Diva International Inc. will set out guidelines that will prevent and remove barriers to accessibility in compliance with the AODA. This includes:

  • Goods or services are provided in a manner that respects the dignity and independence of persons with disabilities.
  • Welcoming people with disabilities who are accompanied by a service animal on company premise.
  • Accommodating the use of personal assistive devices needed to access the goods and services.
  • Persons with disabilities are given an equal opportunity to obtain, use, and benefit from the goods or services.

The training provided by Diva International Inc. will address the following training requirements in the AODA for Customer Service Standard:

  • How to interact and communicate with persons with various types of disability.
  • How to interact with persons with disabilities who use an assistive device or require the assistance of a guide dog or other service animal or the assistance of a support person.
  • How to use equipment or devices available on the provider’s premises or otherwise provided by the provider that may help with the provision of goods or services to a person with a disability.
  • What to do if a person with a particular type of disability is having difficulty accessing the provider’s goods or services.

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Information and Communication Standards

Diva International is committed to making information and communication accessible to people with disabilities. This includes the following:

  1. Feedback
    • Diva International Inc. will:
      • Establish a feedback process for receiving and responding to feedback from employees, customers, clients, and members of the public who have a disability.
      • Ensure that the feedback process will provide in an accessible format via in person, telephone, e-mail, mail, etc. and shall be made readily available to the public upon request.
  2. Accessible Website and Web Content
    • By January 2021, Diva International Inc. will:
      • Ensure that all of its websites and contents are compliant with the WCAG 2.0 Level AA standard, as required by the IASR.
  3. Accessible Formats and Communication Support
    • Diva International Inc. will provide accessible formats and communication supports for persons of disability in a timely manner.
    • Diva International Inc. will consult with any person making the request in determining the suitability of an accessible format or communication support.
    • Diva International will notify the public that accessible formats and communication support can be provided on request.

Employment Standard

Diva International Inc. is committed to providing a barrier-free environment for all stakeholders, including our clients/customers, employees, job applicants, suppliers, the public and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (AODA) and its associated standards and regulations and will ensure that we offer a safe and welcoming environment that is respectful of each person's dignity and independence.

  1. Recruitment
    • Accommodations are available on request for candidates taking part in all aspects of the selection process.
    • Information related to accommodation requirements will be addressed confidentially.
    • Statement of Diva International Inc.’s commitment to fair and accessible employment practices is included in every job posting. It will also specify that accommodation can be made available upon request for applicants with disabilities.
  2. Documented Individual Accommodation Plans/Return to Work
    • Diva International Inc. will develop an individual accommodation plan that includes documented processes and information on accommodating employees with disabilities.
    • Return to work plans will be provided to employees who have been absent from work because of a disability and requires disability-related accommodation upon return.
    • The Return to Work plan will be reviewed on an annual basis to look for ways to enhance the accommodation processes and procedures.
    • An Individualized workplace emergency plan will be developed upon request.
  3. Accessible Performance Management, Career Development and Redeployment
    • Accessibility needs of employees with disabilities and individual accommodation plans will be taking into account when:
      • Using performance management processes
      • When providing career development and advancement opportunities (e.g., acquiring new responsibilities)
      • When redeploying, transferring to other jobs, or transferring to departments

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Design of Public Spaces

Diva International Inc. will establish plans to meet the accessibility standards when building or making modification to public spaces. Should disruptions to the accessible parts of the public space occur, we will notify the public of the service disruption and alternatives available.

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Contact Information 

For more information on our 2021-26 Multi-Year Accessibility Plan, please contact by:

Phone: 1-866-444-3482 

Email: [email protected] 

Mail
Diva International Inc.
222 McIntyre Dr., 
Kitchener, ON
N2R 1E8 

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